BRIDGEMAN CLEANING SOLUTION (“Company” or “we”, “us”) reserves the right to amend these terms and conditions for our cleaning services in Bristol or elsewhere in the UK without prior notice. By requesting a service from BRIDGEMAN CLEANING SOLUTION, the client accepts and agrees to abide by the terms and conditions detailed below. Please read them carefully.
COVID-19:
Customers must disclose any known symptoms or exposure to COVID-19 before booking a service. This includes recent travel, illness, or contact with anyone who is unwell or in quarantine. Failure to do so may result in cancellation of the service in line with UK health and safety regulations.
REFUNDS:
Services are personalised and non-refundable. However, if there are complaints, clients must contact us within 24 hours of the cleaning. We offer a free re-clean if the complaint is supported with photographs and received within this time. Re-cleans must occur within 24-48 hours, and access must be provided by the client.
RECEIPTS:
Receipts are automatically emailed upon successful payment. If not received, clients must request a manual copy. Only the email used at booking will be used for communication.
GIFT CARDS:
Gift cards are redeemable for services but are non-refundable and cannot be exchanged for cash. Enter the unique code on the booking page. Remaining balances can be applied to future services.
SERVICE AGREEMENT:
No long-term contract is required. Clients may cancel services more than 24 hours prior to the appointment. Cancellations within 24 hours incur a fee of £79.
MOVE-OUT CLEANING:
Homes must be empty. If the home is not empty, the service may revert to standard or deep cleaning at adjusted rates. Extra charges apply for fridge, cabinet, or appliance cleaning unless minimal items remain.
HOURLY SERVICE:
Billed per hour at the current rate. Customers must terminate services at the end of booked hours unless otherwise arranged. Additional time must be authorised. If priority areas are not met due to limited time, the company is not liable for unfinished cleaning.
CLEANING APPROVALS:
Clients may approve cleaning by voice, email, or text. Approval voids re-clean rights. Delayed complaints (over 24 hours) will not be honoured. Clients must inspect the property immediately upon team departure.
TEAMS:
We assign teams based on job size. While we aim for consistency, staff may change due to scheduling, illness, or other factors.
CONDUCT:
Cleaners remain professional at all times. They will not perform non-cleaning duties or tasks outside our general scope. Specialist jobs (e.g. grout or tile repair) must be referred to qualified professionals.
PETS:
We are not liable for pets escaping. Inform us if pets are roaming. Cleaners are instructed to shut doors promptly.
SUPPLIES:
We provide all cleaning equipment. If you prefer your own products, inform us in advance. We may require use of your vacuum depending on hygiene standards and property conditions.
ARRIVAL:
Expect a ±1 hour arrival window. Delays will be communicated.
SCHEDULING:
Price varies by frequency: Weekly (once a week), Bi-weekly (every 2 weeks), Monthly (every 4 weeks). Missed services may adjust your rate category accordingly.
CLEANING FEE ADJUSTMENTS:
We reserve the right to adjust fees based on actual conditions. Customers must disclose accurate property conditions when booking.
WORKING AT HEIGHT:
Cleaners will not work above two steps of a ladder.
PAYMENT:
Payment is due upon booking. We accept credit/debit cards and bank transfers. Cash is only accepted by prior arrangement.
CANCELLATION/RESCHEDULING:
Changes must be made at least 24 hours in advance to avoid the £79 fee.
LOCKOUTS:
A £79 lockout fee applies if we cannot access the property. Outside city limits, travel charges also apply.
CLEANING INSTRUCTIONS:
Special requests must be confirmed with our office, not with the cleaning team.
SECURITY:
Deactivate alarms or provide instructions prior to service.
SERVICE CANCELLATION:
We reserve the right to cancel services for reasons including inaccessibility, utility issues, or health risks.
ACCIDENTS & DAMAGES:
Clients must report any damage within 24 hours. Inspect the property before our team leaves. We are not responsible for unverified damage.
VALUABLES:
Secure cash, jewellery, and fragile items. We are not liable for loss or breakage unless directly caused by our team.
THEFT:
Suspected theft must be reported and pursued legally. We are indemnified against unproven claims.
HOLIDAYS:
Services are not provided on major UK holidays. We will contact you to reschedule.
CLUTTER:
Cleaners may skip heavily cluttered areas. Please tidy surfaces for effective cleaning.
LAUNDRY:
Laundry is offered without liability for damage. Guidance must be provided.
PETS:
We do not clean pet waste or litter boxes.
HEALTH & SAFETY:
Jobs posing health risks may be refused.
QUALITY CONTROL:
We conduct inspections and may contact you for feedback.
STAINS:
Some stains (e.g. in ovens or on walls) may not be removable in one session.
PHOTOGRAPHS:
Before/after photos are used for internal quality checks and marketing without revealing customer identity.
WALL CLEANING:
We are not responsible for damage during wall cleaning. Conditions may require upgrade to full wall washing.
HOARDING:
Hoarding cases are billed hourly at £45/hour per cleaner.
EXTRA TASKS:
Must be booked in advance. Quotes may change based on actual job conditions.
UNSUITABLE TASKS:
We do not clean biohazards, work outdoors, move heavy furniture, or perform childcare/pet care.
HIRING OUR CLEANERS:
Hiring our staff privately incurs a placement fee of 20% of annual pay.
TIPPING:
Tips are appreciated but optional. 100% goes to the cleaners.
APPLIANCE CLEANING:
Behind/inside appliances cleaned only if emptied and moved prior.
KEYS:
Clients must ensure access. Missed access incurs rebooking.
PERSONAL INFO:
We keep your data secure. Calls may be recorded for training.
OFFICE HOURS:
Monday–Sunday, 8am–6pm. Live chat available until 11pm.
INSURANCE:
We are insured for domestic cleaning services.
DISCLAIMER:
Services are provided “as is” without warranties. Customers accept inherent risks.
LIABILITY:
We are not liable for indirect or consequential damages. Any disputes are subject to UK arbitration laws.
GOVERNING LAW:
This agreement is governed by the laws of England and Wales.
By using our services or website, you agree to these terms and conditions.